D&D Napa -Inside Sales Representative

Inside Sales Representative

Reports to: Operations Manager

Position Location: 210 E. Oak Street Watseka, IL 60970

Company Overview:

We are an industry leading sales and marketing business dedicated to creating value for our customers by providing superior products and service. We continually strive to improve our safety, quality and professional abilities while raising the Standard of Quality to better serve our customers.

Position Mission:

As an Inside Sales Representative, this role will have the opportunity to create an impact on D&D NAPA, Inc. retail store impacting growth, sales/profit, and inventory turnover quota to help the company achieve optimum return on investments. The Inside Sales Representative will directly support all D&D NAPA, Inc. store locations and Outside Sales Representatives. The Inside Sales Representative will provide direct support for all sales programs, sales promotions and required store information for all D&D NAPA, Inc. locations and team members. This role will also support new account setup, pricing profile maintenance, and MI registrations.

Compensation:

Hourly, Overtime Non-Exempt, Time and a half overtime pay worked over 40 hours. Hourly Wage Range: $18.00 to $22.00

Essential Roles and Responsibilities Overview:

• Email bulletins, sales promotions, and other program information to all D&D NAPA, Inc. retail stores

• Track all rebate information, verifying timely and full recovery

• Assist in New Account setup for all D&D NAPA, Inc. retail store locations

• Maintain all MI Registrations, this includes new registration setup and current registration maintenance

• Lead sourcing for Outside Sales Representatives

• Lead sourcing for all D&D NAPA, Inc. retail store locations

• Assist each D&D NAPA, Inc. retail store in sourcing hard to find items

• Prepare required monthly reporting duties for all accounts while verifying data is accurate

• Prepare ad-hoc business reports and verify data is correctly applied and coded

• Build and maintain relationships with team members you are supporting

• Perform other duties as assigned and define

• Support the creation of a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability

• Partner with store employees and other store managers in order to drive company owned store initiatives

• Support a successful team, support the store employees, and lead in a fast-paced retail store

• Support D&D NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures

• Grow customer and D&D NAPA, Inc. retail store relationships, assisting where needed to assure a positive experience both in the store and on the phone

Requirements / Qualifications Overview:

• High school diploma or equivalent

• Sales driven and customer focused. Strong Sales / Sales Support / Customer Service experience along with dealing with the public is required (1-2 years Automotive Retail Parts)

• Ability to multi-task, prioritize, and leverage technology to communicate and be effective

• Effective written/verbal communication skills and strong analytical/problem solving skills; written, verbal, and presentation along with active listening

• Ideal candidate should excel at managing multiple tasks efficiently to meet tight deadlines

• Must be adaptable, resourceful, and maintain a high level of professionalism in a fast-paced and dynamic work environment

• Meticulous attention to detail is necessary, ensuring that all aspects of the duties you perform are orderly and that everything is maintained in its proper place.

• Must be reliable, organized, detailed, focused, along with demonstrated ability to effectively collaborate with sales teams and retail store team members

• Positive attitude and demonstrated ability to navigate rejections/objections

• Ability to develop rapport, influence others and maintain strong working relationships

Attributes:

• Consistently exhibit appropriate attendance habits, working the hours necessary to perform the job

• Our Retail Stores are busy places so we need our team members to have a sense of urgency in everything they do

• Be a solution focused team member and able to pivot when changes are needed

• Have a constant eye on Sales and Profit Quota

• Provide necessary, accurate, and timely feedback of all pertinent information to co-workers and management to enhance teamwork and communication initiatives

• Consistently adhere to, and support, company policies and procedures, including industry standards / certifications, and safety regulations.

• Exhibit all the attributes of a positive role model (including professionalism, personal integrity, and a positive attitude) dignity and respect for employees and managers to emulate

Benefits Overview:

• Competitive pay based on experience

• Health Insurance

• Dental and Vision Insurance

• Paid Time Off and Paid Company Holidays

• Employer Paid Basic Life Insurance

• Voluntary Life Insurance for Employee, Spouse, and Child(ren)

• 401(k) with Company Match

• Employer Paid Short Term and Long Disability Insurance