Position: Computer Technician – Help Desk Support (Full-Time / Part-Time / On-Call)
Reports to: Director of IT
Position location: Multiple Client Sites / Remote
Company Overview: We are a leading metal manufacturing company committed to innovation, quality, and customer satisfaction. Join our dynamic team and contribute to our mission of delivering top-notch metal products to our customers.
Position Mission:
This role involves a mix of remote and on-site work, focusing on software updates, preventative maintenance, system cleaning, printer installations, general troubleshooting, and computer setups. The ideal candidate will be detail-oriented, customer-focused, and capable of documenting technical procedures and solutions effectively .
Compensation:
Hourly, Non-Exempt;
Pay Range $21.00 – $25.00/ hr.
Pay will be competitive and commensurate with experience.
Revision Level: R1 (8/4/2025)
Essential Roles and Responsibilities Overview:
- Provide Tier 1 and Tier 2 help desk support to end users across multiple organizations .
- Perform software updates and patch management on desktops, laptops, and other devices .
- Conduct regular preventative maintenance and system cleaning to ensure optimal performance .
- Install, configure, and troubleshoot printers and other peripheral devices.
- Set up new computers and ensure proper configuration and deployment.
- Diagnose and resolve hardware and software issues in a timely manner.
- Maintain accurate documentation of support requests, resolutions, and system changes.
- Communicate effectively with clients and internal teams regarding technical issues and solutions.
- Work flexible hours, including early mornings, evenings, and occasional weekends as needed.
- Travel between client sites when required.
Requirements/ Qualifications Overview:
- Proven experience as a computer technician or help desk support specialist.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common software applications and remote support tools.
- Experience with printer setup and troubleshooting.
- Ability to work independently and manage multiple tasks across different environments.
- Excellent communication and documentation skills.
- Valid driver’s license and reliable transportation (if travel is required).
Preferred Skills:
- Experience with ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow, Ninja One).
- Basic networking knowledge (IP addressing, DNS, DHCP).
- Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
Attributes:
- Consistently exhibit appropriate attendance habits, working the hours necessary to perform the job
- Provide necessary, accurate, and timely feedback of all pertinent information to co-workers and management to enhance teamwork and communication initiatives.
- Consistently adhere to, and support, company policies and procedures, including industry standards / certifications, and safety regulations.
- Exhibit all the attributes of a positive role model (including professionalism, personal integrity, and a positive attitude) dignity and respect for employees and managers to emulate
Benefits Overview:
- Competitive pay based on experience
- Health Insurance
- Dental and Vision Insurance
- Paid Time Off and Paid Company Holidays
- Employer Paid Basic Life Insurance
- Voluntary Life Insurance for Employee, Spouse, and Child(ren)
- 401(k) with Company Match
- Employer Paid Short Term and Long Disability Insurance